Our multi-engine, fixed-wing, wheeled aircraft are fully "IFR certified", meaning they can safely fly through almost any type of weather, including rain, fog, snow, and ice. Because we typically fly into large, well-equipped airports, we very rarely face delays due to weather. Major thunderstorm systems and very thick ground-based fog (as is sometimes seen early in the morning during October/November) are the most common causes for delays.
For the most accurate information about on-time status during bad weather days, please see our Realtime Flight Status.
Flights delayed or cancelled due to weather will be replaced with the next available flight. Customers can also choose to replace delayed or cancelled flights with a fully-transferrable flight credit valid for two years.
I was one month late for my flight with Island Express. That's right- one month late! I had accidently booked a date exactly one month earlier than I had intended. After explaining MY error, I was offered a seat. No new fare, no penalty, no hassle. That's small carrier service! Thank you again.
"Everything was super!!!"
"I was overwhelmed with your excellent service on my recent visit to Victoria. Am also very grateful to pilots, Andrew,Matthew and Brent for their assistance and expert flying ability. I am 84 and have flown with dozens of airlines, But this was the BEST. Many thanks and may your airline grow and spread its wings !!
"Great flight! Beats the ferries."
"I have just returned home from a visit to Mission, flying with your company. Flight 305 on the 12th, and flight 304 on the 14th (today). I was nervous on the flight over because I am a nervous flyer (claustrophobic) and have never been on that small of a plane. The pilot and the co-pilot could see that I was tense (I had taken an mild anti-anxiety medication prior to the flight) so told me it was going to be a short smooth flight with gorgeous scenery. There was only one other passenger. Before I knew it we were in the air, and we all knew each others names - I felt very safe, secure and relaxed. I would like to add that the flight was late leaving and my anti-anxiety medication had started to ware off. On the return flight I had the same pilot, but a different co-pilot, who was also very wonderful. I didn't take any anti-anxiety medication on the return flight and I was very relaxed. I think with the crew being as personable as they were, and being able to watch them work all the equipment to fly the plane made it less of a scary adventure. I am taking a holiday in a few days to California (sorry you guys don't fly there) and know that I won't have the pretrip jitters that I have had on flights previous.
I will be using your company in the future to fly to Abbotsford. The flight is so much quicker and easier than the ferry and the LONG drive to Mission. Although it is much pricier, I can always make more money, I can't make more time to spend with my family."
"We used you to transport our daughter to her Godfathers for holidays. Andrew and the crew were excellent and treated her extremely well. Our thanks."
Terrific service for commuters from Alberta . Thank you for your professional and direct service to and from Nanaimo on our recent travels from Victoria to Nanaimo. How simple, well priced , and convenient to go from Calgary and on to Nanaimo in such a short time !
Feel free to use this as references as I can't say enough about the professionalism from your pilot and for whats its worth the fun we experienced flying our short distance. I am still telling the story!
"Great flight! Views were lovely and flight crew professional! We are recommending to all our friends."
"Great experience! Saved travel time, would definitely use your service again!"
"Love your airline, and wish you the best of luck in staying around for a long time!"
Terry & Louise
"Nice crew, good service."
"Wonderful to have service from Nanaimo to Abbotsford. Wish you continuing success."
"Thank you for the great service you and your staff have provided me with over the last couple of weekends. It’s taken the enormous pressure of 8 – 10 hours travel out of my weekend itinerary travelling to and from Pitt Meadows / Victoria. You have no idea how convenient this is for me. Thanks again for the great service."
"I just wanted to let you know how much I enjoyed my flight to Victoria on Sunday afternoon.
I was extremely impressed with everything and will definitely do this again.
I have also told everyone what a great and courteous service this is.
"Very helpful with an 81 year old. Thank you."
Island Express Air Inc. 30440 Liberator Ave. Abbotsford, B.C. V2T 6H5 Toll Free: 1-888-856-6260 Phone: 604-856-6260 email@example.com