HOME :: CONTACT :: 1 (888) 604 - 856 - 6260 :: info@islandexpressair.com:: October 2, 2014
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Boundary Bay Airport info
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FAQ

Aircraft

Q: How many seats are in your aircraft?

A: Our aircraft can accommodate up to 8 passengers.




Booking

Q: Why do you ask my body weight?

A: Island Express Air requests your body weight to most accurately fulfill Transport Canada Safety Regulations and to reduce the chance that a flight is overbooked due to the aircraft being loaded above safe parameters.




Can I bring my pet with me?

Pets are welcome at Island Express Air, but are subject to the discretion of the crew as the pet will travel inside the aircraft and other passengers must also be considered. If you plan to travel with a pet please call us at 1.888.856.6260 and be advised of the following information:

  • All pets must be in a hard-shelled approved airline kennel measuring a maximum 38 cm (15 inches in height and 45 cm (18 inches) in length.
  • Both pet and its kennel will be counted in addition to the luggage allowance.
  • In addition to standard luggage charges, there is a minimum charge of $26.50 for the pet and kennel weighing 25lbs or less. Pets and kennels weighing more than 25lbs will be charged an additional $1.05/lb



Change and Cancellation policy

See our Terms and Conditions 




Check-in

Q: How soon before flight time should I check-in?

A: Island Express Air require all passengers to check-in at minimum 30 minutes prior to scheduled departure time. Any passengers checking in later than 30 minutes risk loosing their ticket.

Q: Do I need to show photo ID when I check-in?

A: We do require photo ID for any passenger 16 years or older at check-in time.

Q: Can I bring my pet with me?

A: Pets are welcome at Island Express Air, but are subject to the discretion of the crew as the pet will travel inside the aircraft and other passengers must also be considered. If you plan to travel with a pet please call us at 1.888.856.6260 and be advised of the following information:

  • All pets must be in a hard-shelled approved airline kennel measuring a maximum 38 cm (15 inches in height and 45 cm (18 inches) in length.
  • Both pet and its kennel will be counted in addition to the luggage allowance.
  • In addition to standard luggage charges, there is a minimum charge of $25 for the pet and kennel weighing 25lbs or less. Pets and kennels weighing more than 25lbs will be charged an additional $1.00/lb

 




Fares

Q: Does Island Express Air offer a discount program?

A: Yes! We offer prepaid Quick-Tickets. Buy a book of 10 tickets and get one free. A great deal a very convenient as Quick-Tickets carry no travel restrictions and can be used by anyone anytime they fly.

For more information on Quick-Tickets please see Quick-Tickets.




Locations

Q: Where are you located?

A: For information on our locations please see Locations.




Luggage

Q: What is the baggage allowance?

A: See our Terms and Conditions 

Q: Do you permit transportation of firearms and ammunition?

A: Firearms and ammunition are not permitted on the aircraft.




Payment

Q: What is Island Express Air’s “GST” Registration number?

A: Island Express Air's GST registration number is RT 83362 7896




Reservations

Q: Do you have a Change / Cancellation Policy?

A: 

  • Flexible Tickets: May be changed up to 48hrs prior to flight time for a $25 administration fee (each way). May be cancelled up to 48hrs prior to flight time for a $35 administration fee (eachway) and redeemed for a fully transferable flight credit, valid for 2 years. Changes or cancellations less than 48hrs prior to flight time are a $50 administration fee. There are no refunds on "Flexible Tickets". No changes or cancellations after 24hrs prior to flight time.
    Note: Any applicable flight change or cancellation fee(s) must be paid within 7 days of the date & time of cancellation. Cancellation requests must be made by email. As per the privacy act, and for your protection, telephone cancellations cannot be verified as authentic.
  • Freedom Tickets: Are free to change up to 48hrs prior to flight time. May be refunded up to 48hrs prior to flight time, less a $25 administration fee (each way). Changes less than 48hrs prior to flight time are $25 (each way). Cancelations less than 48hrs prior to flight time are non-refundable, but are eligible for a flight credit. Up to 4hrs prior to flight time, for a $25 administration fee, cancelled flights can be redeemed for a fully transferable flight credit valid for two years. There are no flight credits for no shows or last minute cancellations made less than 4hrs prior to flight time.
    Note: Any applicable flight change or cancellation fee(s) must be paid within 7 days of the date & time of cancellation. Cancellation requests must be made by email. As per the privacy act, and for your protection, telephone cancellations cannot be verified as authentic.
  • Late Bookings: Flights booked within 24hrs are non refundable and cannot be changed or cancelled.



Seating

Q: Why am I sometimes asked to sit in a specific seat?

A: To ensure our aircraft are properly loaded we sometimes request that you sit in a specific seat to ensure the safe operation of your flight.




Services

Q: Can I book a private charter?

A: Yes. We would be pleased to discuss charters with you. For more information please see Charters.

Q: Do you send freight or packages?

A: Yes, Island Express Air offers freight and parcel service to its scheduled destinations and also to other destinations. Please call 1.888.856.6260 for rates.

Q: How long is the flight?

A: Flight duration can depend on routing and weather.  In most cases, Flights between Abbotsford and the Island are 20-25 minutes, and between Nanaimo, Vancouver and Victoria are 15 minutes.

Q: Where can I rent a car?

A: Rental cars are available at each of our scheduled destinations from various companies.  Island Express Air recommends Hertz Rental Cars.




Special Guest Services

Q: Do you accept Unaccompanied Minors?

A: Yes, it is our pleasure to accept Unaccompanied Minors subject to the following:

  • Minors must be between the ages of 5 and 11.
  • Unaccompanied Minors fare is the same as the adult fare.
  • Please allow extra time prior to check-in to complete the Unaccompanied Minor Form.
  • Pick-up and drop-off guardians are required to show government issued picture ID (eg. Drivers License or Passport)
  • An Unaccompanied Minor cannot travel under a weather advisory that is believed by Island Express Air to possible effect or has affected normal flight operations.

For more information regarding Unaccompanied Minors please contact us at 1.888.856.6260

Q: Do infants travel free?

A: Children under the age of 23 months may travel a no cost if they do not require a seatbelt and can sit on the lap of their guardian. Proof of age will be required at time of check-in (birth certificate or care card)

Q: Do you accept passengers with disabilities?

A: Yes, provided the passenger can walk through screening and climb three steps into the aircraft with limited assistance.

Q: Are pregnant passengers permitted to fly?

A: A woman at any stage of pregnancy is most welcome to fly with us. Women past 28 weks must consult a physician to obtain a written confirmation from their physician stating that they are fit travel and to reduce the chance the seatbelt will compromise the pregnancy, Island Express Air will make the decision on whether a pregnant passenger can fly.





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