HOME :: CONTACT :: 1 (888) 604 - 856 - 6260 :: info@islandexpressair.com:: November 25, 2015

Terms & Conditions

All Island Express Air flights are subject to the Terms and Conditions listed below. Passengers are prompted to review and agree to our Terms and Conditions before booking a flight.

Baggage Information

Carry-On Baggage

  • Carry-On Baggage Allowance: 2 pieces of free carry-on per passenger. Standard baggage sizes: one bag (maximum dimensions 21.5"x15.5"x9") and one smaller personal item.
  • Maximum weight of both free carry-on items: 30 lbs.
  • Overweight carry-on baggage: $1.00/lb. above 30 lbs., with a minimum charge of $10.00 (paid at the time of check-in).
Please note that the Canadian Air Transport Security Authority restricts items that can be included in carry-on baggage. Please refer to CATSA.CA for information about restricted carry-on items.

Checked Baggage

All checked baggage is subject to baggage fees.

  • Pre-paid online at the time of the booking:
    • $21.00/bag, up to a maximum of 40 lbs.
    • Overweight baggage: $0.75 per lb. above 40 lbs.
  • Paid at the time of check-in:
    • $25.00/bag, up to a maximum of 40 lbs.
    • Overweight baggage: $1.00 per lb. above 40 lbs., minimum charge of $10.00

We encourage our passengers to declare their luggage weight when booking online to take advantage of our lower rates and to be guaranteed that their luggage will be transported on the same flight.

While we will make every effort to accommodate baggage of all shapes, sizes, and weights, we cannot guarantee carriage of all checked baggage, particularly if baggage is overweight or was not included with your online booking.

Checked baggage is weighed at the time of check-in. Overweight fees will apply to checked baggage in excess of declared values.

Check-In Procedures

Cut-Off Times

For all flights, check-in time is 45 minutes prior to scheduled departure time. There is a strict check-in cut-off 30 minutes prior to the scheduled departure time. Passengers who arrive at the airport less than 30 minutes prior to flight time risk missing their flight.

It is normal that there may be no check in agent at the counter at some locations, but crews will arrive prior to boarding or flight time to check you in.

Running late? If you feel there is a chance you may miss the 30-minute cut-off time, there are two options:

  1. Request to hold the aircraft: In some cases, we may be able to hold the aircraft up to 10 minutes at the discretion of the crew for an aircraft hold fee of $78.75. This fee must be paid prior to departure.
  2. Take the next available flight (a $78.75 change fee applies).

If you think you may be late, please contact dispatch at 1-888-856-6260 as soon as possible to make arrangements. Unless we are in touch, flight crews will leave the check-in area at the 30-minute cut-off time.

Electronic Boarding Passes

Island Express Air sends electronic boarding passes to the email address included with the booking for most flights departing Vancouver Island locations. Please check your email approximately 1 hour prior to the scheduled departure time of the flight for an electronic boarding pass. The email you will receive contains specific instructions for how to use electronic boarding passes.


One piece of government-issued photo identification is required for all passengers who are (or appear to be) 18 or older. All guests are encouraged to bring identification. Proof of age is required for infants under two years.

Daily Routings Subject to Change

Please note that daily routings are subject to change.

Weekend Flights

Exact arrivial times and routing for weekend flights are subject to change depending on weather and passenger volumes. For all weekend flights, passengers are required to confirm their flight by calling 1-888-856-6260, or emailing info@islandexpressair.com within 12 hours of the scheduled departure time.

Flights to and From Vancouver

Passengers are required to confirm all flights to or from Vancouver (YVR) and Boundary Bay (ZBB). Please call 1-888-856-6260 within 24 hours of the scheduled departure time to confirm your flight.

Boundary Bay Airport (ZBB) often offers passengers travelling to Delta and the surrounding area, as well as connecting to another flight at Vancouver International Airport (YVR), a much faster alternative than YVR. Due to possible congestion at YVR and to ensure your flight is on time, we reserve the right to fly to the neighbouring Boundary Bay Airport (ZBB) and provide ground transportation to YVR.

Please note that flights to and from Vancouver (YVR) arrive and depart Vancouver International Airport's South Terminal.

Fees, Taxes, and Surcharges

Online pricing for all flights include all applicable taxes, fees, and surcharges. These include:

  • Airport Improvement Fees (AIF)
  • Air Traveller's Security Charge (ATSC)
  • NAV CANADA fees
  • Passsenger Insurance Fees
  • Canadian Goods and Services Tax (GST)

AIF and ATSC fees vary from airport to airport.

Flight Changes and Cancellations

For customer protection and for compliance with the Privacy Act, we cannot accept changes or cancellations by phone or voice mail as there is no way to verify the origin of the call. All requests for changes and cancellations can only done by email at info@islandexpressair.com. If required, credit card payments can be accepted over the phone.

Passenger-Initiated Changes

Flexible Tickets: May be changed up to 48hrs prior to flight time for a $25 administration fee (each way). May be cancelled up to 48hrs prior to flight time for a $35 administration fee (each way) and redeemed for a fully transferable flight credit, valid for 2 years. Changes or cancellations less than 48hrs prior to flight time are a $50 administration fee. There are no refunds on Flexible Tickets. No changes or cancellations are permitted after 24hrs prior to flight time.

Note: Any applicable flight change or cancellation fee(s) must be paid within 7 days of the date and time of cancellation. Cancellation requests must be made by email; phone calls or voice mails do not constitute a request to cancel a flight.

Freedom Tickets: Free to change up to 24hrs prior to flight time. May be refunded up to 48hrs prior to flight time, less a $25 administration fee (each way). Changes and cancellations less than 48hrs prior to flight time are non-refundable, but are eligible for a flight credit free of charge. Within 24 hours and up to 4hrs prior to flight time, for a $25 administration fee, cancelled flights can be redeemed for a fully transferable flight credit valid for two years. There are no flight credits for no shows or last minute cancellations made less than 4hrs prior to flight time.

Note: Any applicable flight change or cancellation fee(s) must be paid within 7 days of the date and time of cancellation. Cancellation requests must be made by email; phone calls or voice mails do not constitute a request to cancel a flight.

Late Bookings: Passengers booking within 24 hours of the flight time should call 1-888-856-6260 or email info@islandexpressair.com to confirm their flight. Failure to confirm the booking could result in a missed flight. All flights booked within 24hrs are non refundable and cannot be changed or cancelled.

Quick Ticket Passenger-Initiated Changes

Flights may be cancelled or changed as many times as needed up to 24 hours before your scheduled departure time at no charge. Bookings made under 24 hrs require a late booking fee of $26.25, changes and cancellations within 24 hours are $26.25 up until 4 hrs prior to flight time. 

Tickets will be forfeited for no-shows. 

Flight Delays and Cancellations

Flights delayed or cancelled due to weather will be replaced with the next available flight or a fully transferable flight credit valid for two years as preferred by the customer. There are no refunds issued for flights cancelled or delayed due to weather.

Flights cancelled by Island Express Air for any reason other than weather are eligible for a full refund or a credit for the original flight plus an additional $50 flight credit that is fully transferable at no charge.

Use of Your Contact Information

Island Express Air collects contact information for passengers travelling on our flights. Passenger phone numbers and email addresses will be used to contact passengers regarding details or changes about a flight.


Island Express Air schedules, routes, and pricing are all subject to change without notice.

Island Express Air reserves the right to update these Terms and Conditions without notice. This page is current as of November 19, 2015.

Contact Information

Thank you for choosing Island Express Air.

If you have any questions about travelling with us, please Contact Us.

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