HOME :: CONTACT :: 1 (888) 604 - 856 - 6260 :: info@islandexpressair.com:: June 22, 2017
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New and Improved Website Coming Soon

Island Express Air will soon be launching a new version of our website. The new website is being re-designed to help simplify the booking process, allow for online changes and cancellations, and to be more mobile-friendly. Once the new website is activated, users will be able to create an account that will allow them to manage bookings directly.

We are anticipating the updated website will launch within the next few weeks. Once it is live, you will have access to all of the new features right here at www.islandexpressair.com. There is no need for existing customers to take any special action at this time.

Looking to book a flight? All of the features on our current website are still available. Use the "Book a Flight" box on the left side of this page to get started.


Luggage

Island Express Air allows two pieces of free carry-on baggage on all routes. Checked baggage starts at $21 per bag.

Carry-On Baggage

Island Express Air allows 2 pieces of free carry-on baggage per passenger. The baggage must conform to standard carry-on baggage sizes: one bag (maximum dimensions 21.5"x15.5"x9") and one smaller personal item.

The maximum weight of both carry-on items is 30 lbs. Carry-on baggage weighing more than 30 lbs. is billed at $1.00 for each additional pound, with a minimum charge of $10.00, paid at the time of check-in.

Please note that the Canadian Air Transport Security Authority restricts items that can be included in carry-on baggage. Please refer to CATSA.CA for information about restricted carry-on items.

Checked Baggage

Checked baggage pre-paid online at the time of booking is charged at $21.00 per bag, up to 40 lbs. Checked baggage that is not pre-paid is billed $35.00 at the time of check-in.

We encourage our passengers to declare their luggage weight when booking online to take advantage of our lower rates and to be guaranteed that their luggage will be transported on the same flight.

While we will make every effort to accommodate baggage of all shapes, sizes, and weights, we cannot guarantee carriage of all checked baggage, particularly if baggage is overweight or was not included with your online booking.

Checked baggage is weighed at the time of check-in. Overweight fees will apply to checked baggage in excess of declared values.

Pets & Live Animals Accompanying Passengers

Passengers travelling with pets or live animals may either bring the animals into the cabin, or treat them as checked baggage. In either case, all live animals are required to be in an airline-approved kennel.

Passengers bringing pets or live animals as carry-on baggage should note that the pet does count toward the regular carry-on baggage allowance. Alternatively, pets may be checked in for a fee of $26.25, which allows for up to 25 lbs. in a small container (maximum dimension 18"). Any weight above 25 lbs. is charged at $1.05/lb., payable at the time of check-in or online.

Due to Transport Canada regulations, pets and live animals may not be transported unless accompanying a passenger.



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