|
Island Express Air is pleased to offer the airline industry’s friendliest, hassle free Cancellation policy
Passenger Initiated Changes or Cancellations
Changes
You can change your flight as many times as needed right up to 48 hours before your scheduled flight time at no charge.
Changes made less than 48 hours prior to your scheduled flight time are subject to administration fee of $25 + HST per person per one-way flight.
Changes made less than 24 hours before your scheduled flight time are forfeited.
There are no refunds and tickets will be forfeited for no-shows.
To change a booking, please see Booking Changes.
Cancellations
You can cancel your flight up to 24 hours before your scheduled flight time and you will receive a flight credit good for 2 years. Cancellations made up to 24 hours before your flight are subject to administration fee of $25 + HST per person per one-way flight. There are no refunds.
Cancellations made less than 24 hours before your scheduled flight time are forfeited.
There are no refunds and tickets will be forfeited for no-shows.
To cancel a booking, please see Booking Changes.
Quick Ticket passengers - You can change your flight as many times as you like or cancel your flight up to 24 hours before your scheduled flight time at no charge.
Changes and cancellations made less than 24 hours before your scheduled flight time are forfeited.
There are no refunds and tickets will be forfeited for no-shows.
If you do not have access to an internet-connected computer please Island Express Air to speak with customer service.
If you do not have access to an internet-connected computer please Island Express Air to speak with customer service.
To change or cancel a booking, please see Booking Changes.
Flight Delays and Cancellations
Flights delayed or canceled due to weather will be replaced with the next available flight or a fully transferable flight credit valid for two year, at no charge as preferred by the customer.
Flights canceled by Island Express Air for any reason other than weather, you will receive either a full refund or a credit for the original flight plus an additional one-way flight credit that is fully transferable at no charge.
To change or cancel a booking, please see Booking Changes.
Luggage and Carriage Information
- CARRY-ON LUGGAGE
- On all routes Island Express Air allows 30 lbs of Carry-On luggage at no additional charge.
- Overweight Carry-On luggage is charged on a per pound basis as follows:
- Luggage weight declared at time of booking: $0.75 / lb, Minimum $15.00 including tax.
- Luggage weight undeclared or in excess of the declared weight: $1.00 / lb, Minimum $20.00 including tax
- CHECKED LUGGAGE
- Checked luggage is charged on a per pound basis as follows:
- Luggage weight declared at time of booking: $0.75 / lb, Minimum $15.00 including tax.
- Luggage weight undeclared or in excess of the declared weight: $1.00 / lb, Minimum $20.00 including tax
Check In Procedures
Identification will be checked for all guests. Infants require proof of age.
It is recommended that passengers check in at least 30 minutes prior to the schedules departure of their flight.
Passengers arriving at the departure gate less than 10 minutes prior to departure risk missing the flight and forfeiting all fares and associated fees, taxes and surcharges.
For airport map locations please go to Locations.
For real-time flight status please go to Flight Status.
Fees, Taxes and Surcharges
AIF - Airport Improvement Fees
ATSC - Air Traveler's Security Charge
NAV/INS - Nav Canada Fees and Passenger Insurance Fees
GST – Canadian Goods and Services Tax (HST for Bookings after July 1, 2010)
Airport improvement and terminal usage fees vary from airport to airport
General
Schedule, routing and pricing subject change without notice.
Contact Us
Reservations: On-Line Booking
Customer Care
Call us toll free: 1.888.856.6260
Thank you for choosing Island Express Air.
.
| 
