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On-Line Passenger Initiated Changes or Cancellations
Island Express Air is pleased to offer the industry’s friendliest changes and cancellation policy
Passenger Initiated Changes or Cancellations
Changes
You can change your flight on-line as many times as needed right up to 48 hours before your scheduled flight time at no charge.
Changes made less than 48 hours prior to your flight time are subject to administration fee of $25 + HST per person per one-way flight.
Changes made under 24 hours are not eligible for a flight credit.
Tickets will be forfeited for no-shows. There are no refunds.
To change a booking, please see Booking Changes.
Changes for Quick Ticket passengers
You can change your flight on-line as many times as needed right up to 24 hours before your scheduled flight time at no charge.
Changes made less than 24 hours prior to your flight time are subject to administration fee of $25 + HST per person per one-way flight.
Tickets will be forfeited for no-shows.
To change a booking, please see Booking Changes.
Cancellations
Cancellations made up to 24 hours before your flight are subject to administration fee of $25 + HST per person per one-way flight.
Cancellations made less than 24 hours before your flight time are not eligible for a flight credit.
Tickets will be forfeited for no-shows. There are no refunds.
To cancel a booking, please see Booking Changes.
For customer protection and due to the Privacy Act, we cannot accept changes or cancellations by phone or voice mail as there is no way to verify the origin. All changes & cancellations must be done either through our website or by email at: info@islandexpressair.com.
In order to recieve a future flight credit for any cancellation made prior to 24 hours before flight, the $25 administration fee per 1 way, $50 per return must be paid.(plus HST) Flights cancelled with less than 24 hrs notice or flights cancelled without paying the administration fee cannot be held for future flight credits.
Credit Card Payment can be accepted over the phone.
Flight Delays and Cancellations
Flights delayed or canceled due to weather will be replaced with the next available flight or a fully transferable flight credit valid for two year, at no charge as preferred by the customer.
Flights canceled by Island Express Air for any reason other than weather, you will receive either a full refund or a credit for the original flight plus an additional one-way flight credit that is fully transferable at no charge.
To change or cancel a booking, please see Booking Changes.
Weekend Flight Times and Routing
Weekend flight times and routing are subject to change, depending on weather and passenger volumes. Please call 12-24 hours prior to weekend flights to confirm exact flight times.
Luggage and Carriage Information
• CARRY-ON LUGGAGE
◦ On all routes Island Express Air allows 30 lbs of Carry-On luggage at no additional charge.
◦ Overweight Carry-On luggage is charged on a per pound basis as follows:
▪ Luggage weight declared at time of booking: $0.75 / lb, Minimum $15.00 including tax.
▪ Luggage weight undeclared or in excess of the declared weight: $1.00 / lb, Minimum $20.00 including tax
• CHECKED LUGGAGE
◦ Checked luggage is charged on a per pound basis as follows:
▪ Luggage weight declared at time of booking: $0.75 / lb, Minimum $15.00 including tax.
▪ Luggage weight undeclared or in excess of the declared weight: $1.00 / lb, Minimum $20.00 including tax
Check In Procedures
Identification will be checked for all guests. Infants require proof of age.
We recommend checking in 45 minutes prior to flight time. Boarding time is 30 minutes prior to flight time.Passengers arriving less than 30 minutes prior to flight time risk loosing their flight and no flight credits will be issues for late arrivals or no shows.
For airport map locations please go to Locations.
For real-time flight status please go to Flight Status.
Fees, Taxes and Surcharges
AIF - Airport Improvement Fees
ATSC - Air Traveler's Security Charge
NAV/INS - Nav Canada Fees and Passenger Insurance Fees
GST – Canadian Goods and Services Tax (HST for Bookings after July 1, 2010)
Airport improvement and terminal usage fees vary from airport to airport
General
Schedule, routing and pricing subject change without notice.
Contact Us
Reservations: On-Line Booking
Customer Care
Call us toll free: 1.888.856.6260
Thank you for choosing Island Express Air.
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