Terms & Conditions

All Island Express Air flights are subject to the Terms and Conditions listed below. Passengers are prompted to review and agree to our Terms and Conditions before booking a flight.

Baggage Information

Carry-On Baggage

  • Carry-On Baggage Allowance: 2 pieces of free carry-on per passenger. Standard baggage sizes: one bag (maximum dimensions 21.5"x15.5"x9") and one smaller personal item.
  • Maximum weight of both free carry-on items: 30 lbs.
  • Overweight carry-on baggage: $1.00/lb. above 30 lbs., with a minimum charge of $10.00 (paid at the time of check-in).
Please note that the Canadian Air Transport Security Authority restricts items that can be included in carry-on baggage. Please refer to CATSA.CA for information about restricted carry-on items.

Checked Baggage

All checked baggage is subject to baggage fees.

  • Pre-paid online at the time of the booking:
    • $30.00/bag, up to a maximum of 40 lbs.
    • Overweight baggage: $1.00 per lb. above 40 lbs.
  • Paid at the time of check-in:
    • $35.00/bag, up to a maximum of 40 lbs.
    • Overweight baggage: $1.50 per lb. above 40 lbs., minimum charge of $10.00

We encourage our passengers to declare their luggage weight when booking online to take advantage of our lower rates and to be guaranteed that their luggage will be transported on the same flight.

While we will make every effort to accommodate baggage of all shapes, sizes, and weights, we cannot guarantee carriage of all checked baggage, particularly if baggage is overweight or was not included with your online booking.

Checked baggage is weighed at the time of check-in. Overweight fees will apply to checked baggage in excess of declared values.

Mobility Aids

Mobility aids such as walkers, canes, and crutches will be transported free of charge, and do not count toward a passenger's baggage allowance. While we will always make our best effort to be as accommodating as possible, passengers should be aware that we fly small aircraft that may not be able to fit certain mobility aids, particularly on full flights, or if the mobility aid is not declared to us in advance of travel. 

Passengers who plan to travel with mobility aids are encouraged to contact us at least 48 hours prior to travel in order to make arrangements. Mobility aids, whether declared in advance or undeclared, will be transported on a space-available basis.

Check-In Procedures

Cut-Off Times

For all flights, check-in time is 45 minutes prior to scheduled departure time. There is a strict check-in cut-off 30 minutes prior to the scheduled departure time. Passengers who arrive at the airport less than 30 minutes prior to flight time risk missing their flight.

It is normal that there may be no check in agent at the counter at some locations, but crews will arrive prior to boarding or flight time to check you in.

Running late? If you feel there is a chance you may miss the 30-minute cut-off time, there are two options:

  1. Request to hold the aircraft: In some cases, we may be able to hold the aircraft up to 10 minutes at the discretion of the crew for an aircraft hold fee of $78.75. This fee must be paid prior to departure.
  2. Take the next available flight (a $78.75 change fee applies).

If you think you may be late, please contact dispatch at 1-888-856-6260 as soon as possible to make arrangements. Unless we are in touch, flight crews will leave the check-in area at the 30-minute cut-off time.

Electronic Boarding Passes

Island Express Air sends electronic boarding passes to the email address included with the booking for all flights. Please check your email approximately 1 hour prior to the scheduled departure time of the flight for an electronic boarding pass. The email you will receive contains specific instructions for how to use electronic boarding passes.


One piece of government-issued photo identification is required for all passengers who appear to be 12 years of age or older. All guests are encouraged to bring identification. Proof of age is required for infants under two years.


Daily routings and aircraft types are subject to change. A list of the aircraft we operate is available on the 'Charters' page.

Weekend Flights

Exact arrival times, routing, and aircraft types for weekend flights are subject to change depending on weather and passenger volumes. For all weekend flights, passengers are required to confirm their flight by calling 1-888-856-6260, or emailing info@islandexpressair.com no less than 12 hours prior to the scheduled departure time.

Confirmations are not required for passengers travelling between Abbotsford, Victoria, and Nanaimo on weekdays.

Flight Confirmations: Flights to/from Vancouver, Flights to/from Comox

Passengers are required to confirm all flights to or from Vancouver's Boundary Bay Airport (YDT/ZBB) and Comox (YQQ). Please email info@islandexpressair.com or call 1-888-856-6260 no less than 12 hours prior to the scheduled departure time to confirm your flight. Confirmations are not required for passengers travelling on weekdays between Abbotsford, Victoria, and Nanaimo.

Boundary Bay Airport (ZBB) often offers passengers travelling to Delta and the surrounding area, as well as connecting to another flight at Vancouver International Airport (YVR), a much faster alternative than YVR. Due to possible congestion at YVR and to ensure your flight is on time, we reserve the right to fly to the neighbouring Boundary Bay Airport (ZBB) and provide ground transportation to YVR.

Please note that flights to and from Vancouver (YVR) arrive and depart Vancouver International Airport's South Terminal. Passengers booked to Boundary Bay Airport wishing to fly to Vancouver Airport may call or email us no less than 12 hours prior to departure time with the request. When available, for the approximately $50 fare difference, passengers may be dropped off at YVR instead of ZBB.

Fees, Taxes, and Surcharges

Online pricing for all flights include all applicable taxes, fees, and surcharges. These include:

  • Airport Improvement Fees (AIF)
  • Air Traveller's Security Charge (ATSC)
  • NAV CANADA fees
  • Passsenger Insurance Fees
  • Canadian Goods and Services Tax (GST)

AIF and ATSC fees vary from airport to airport.

Flight Changes and Cancellations

For customer protection and for compliance with the Privacy Act, we cannot accept changes or cancellations by phone or voice mail as there is no way to verify the origin of the call. All requests for changes and cancellations can only done by email at info@islandexpressair.com. If required, credit card payments can be accepted over the phone.

Passenger-Initiated Changes

Flexible Tickets: May be changed up to 48hrs prior to flight time for a $26.25 administration fee (each way). May be cancelled up to 48hrs prior to flight time for a $36.75 administration fee (each way) and redeemed for a fully transferable flight credit, valid for 2 years. Changes or cancellations less than 48hrs prior to flight time are a $52.50 administration fee. There are no refunds on Flexible Tickets. No changes or cancellations are permitted after 24hrs prior to flight time.

Note: Any applicable flight change or cancellation fee(s) must be paid within 7 days of the date and time of cancellation. Cancellation requests must be made by email; phone calls or voice mails do not constitute a request to cancel a flight.

Freedom Tickets: Free to change up to 24hrs prior to flight time. May be refunded up to 48hrs prior to flight time, less a $26.25 administration fee (each way). Changes and cancellations less than 48hrs prior to flight time are non-refundable, but are eligible for a flight credit free of charge. Within 24 hours and up to 4hrs prior to flight time, for a $26.25 administration fee, cancelled flights can be redeemed for a fully transferable flight credit valid for two years. There are no flight credits for no shows or last minute cancellations made less than 4hrs prior to flight time.

Note: Any applicable flight change or cancellation fee(s) must be paid within 7 days of the date and time of cancellation. Cancellation requests must be made by email; phone calls or voice mails do not constitute a request to cancel a flight.

Late Bookings: Passengers booking within 24 hours of the flight time should call 1-888-856-6260 or email info@islandexpressair.com to confirm their flight. Failure to confirm the booking could result in a missed flight. All flights booked within 24hrs are non refundable and cannot be changed or cancelled.

Quick Ticket Passenger-Initiated Changes

Flights may be cancelled or changed as many times as needed up to 24 hours before your scheduled departure time at no charge. Bookings made under 24 hrs require a late booking fee of $36.75, changes and cancellations within 24 hours are $26.25 up until 4 hrs prior to flight time. 

Tickets will be forfeited for no-shows. 

Flight Delays and Cancellations

Flights delayed or cancelled due to weather will be replaced with the next available flight or a fully transferable flight credit valid for two years as preferred by the customer. There are no refunds issued for flights cancelled or delayed due to weather.

Flights cancelled by Island Express Air for any reason other than weather are eligible for a full refund or a credit for the original flight plus an additional $50 flight credit that is fully transferable at no charge.

Pets & Live Animals Accompanying Passengers

Passengers travelling with pets or live animals may either bring the animals into the cabin, or treat them as checked baggage. In either case, all live animals are required to be in an airline-approved kennel.

Passengers bringing pets or live animals as carry-on baggage should note that the pet does count toward the regular carry-on baggage allowance. Alternatively, pets may be checked in for a fee of $26.25, which allows for up to 25 lbs. in a small container (maximum dimension 18"). Any weight above 25 lbs. is charged at $1.05/lb., payable at the time of check-in or online.

Due to Transport Canada regulations, pets and live animals may not be transported unless accompanying a passenger.


All cargo carried on board Island Express Air flights is subject to aviation cargo security regulations as well as screening by the Canadian Air Transport Security Authority.

Booking & Cut-Off Times

For morning flights, cargo must be booked with payment received the night prior to the flight. For afternoon or mid-day flights, cargo must be booked with payment received no later than two hours prior to departure time.

The recommended check-in time for cargo is 60 minutes prior to flight time, and the cut-off is 45 minutes prior to flight time unless prior arrangements have been made.

Persons receiving cargo at our destinations must be at the Island Express Air counter 30 minutes prior to our scheduled arrival time. We are unable to leave cargo unattended at our airports. If the receiver is not present when we arrive, the shipper will be responsible for the fees required to transfer cargo back to its point of departure.

Changes and Cancellations

All cargo fees are strictly non-refundable. In the event of a change or cancellation, cargo fees may be held as a fully-transferrable credit, valid for two years, toward use for future cargo or to the purchase of a passenger flight.

Screening Restrictions

Due to Transport Canada regulations, all cargo carried on board our flights must either be sent by a member of the Transport Canada Air Cargo Security program or be able to be x-ray screened by the Canadian Air Transport Security Authority. Items that are unable to be screened via x-ray (such as live animals, large/oversize items, etc.) may only be transported if sent by a member of the Air Cargo Security program.

Use of Your Contact Information

Island Express Air collects contact information for passengers travelling on our flights. Passenger phone numbers and email addresses will be used to contact passengers regarding details or changes about a flight.


Island Express Air schedules, routes, and pricing are all subject to change without notice.

Island Express Air reserves the right to update these Terms and Conditions without notice. This page is current as of January 4, 2018.


Island Express Air's Tariffs, filed with the CTA, provide guidance to passengers travelling on flights with us. The following documents outline the rules, rates, and charges applicable to transportation of passengers and baggage or goods on:

  1. Domestic Scheduled Flights
  2. Domestic Non-Scheduled (Charter) Flights
  3. International Non-Scheduled (Charter) Flights

Contact Information

Thank you for choosing Island Express Air.

If you have any questions about travelling with us, please Contact Us.

Economical Charters

Quick Tickets

Flight Schedule

Gift Certificates